Privacy Policy


This policy applies to all personal information collected by Layer2 APAC Pty Ltd via the website at

1. We respect your privacy.

The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or a reasonably identifiable individual:

  1. whether the information or opinion is accurate or not; and
  2. whether the information or opinion is recorded in a material form or not.

Suppose the information does not disclose your identity or enable your identity to be ascertained. In that case, it will, in most cases, not be classified as “personal information” and will not be subject to this privacy policy.

2. Collection of personal information

2.1. L2X will, from time to time, receive and store the personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. The kind of personal information we collect from you will depend on the website. We collect and hold personal information about you, including personal data, contact information, e-mail addresses, IP number etc.

3. How we collect your personal information

We may collect personal information from you whenever you input such information into the website. We also collect cookies from your computer, which enable us to tell when you use the website and help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the ordinary course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information if we have collected such information directly from you and if it is material of a type you would reasonably expect to receive from us. We do not use sensitive personal data in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors reasonably necessary for the purposes set out in this Policy. When required, personal information is only supplied to a third party to deliver our services.

5.2. From time to time, we may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, during a legal proceeding or response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of L2X, its customers or third parties.

5.4. Suppose there is a change of control in our business or a sale or transfer of business assets. In that case, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek only to disclose information in good faith and where required by any of the above circumstances.

5.5. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. When we disclose your personal information to third parties, we request that the third party follow this Policy regarding handling your personal information. We will ensure that third parties have stringent safeguards when taking your personal information.

Personal information is only disclosed to third parties when you consent to the transfer. There is a legitimate interest in disclosing the information and where you are contracted to provide this personal information.

5.6. In certain circumstances set out in the Privacy Act, we reserve the right to refuse to provide you with information that we hold about you.

6. Security of your personal information

6.1. L2X is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

7. Complaint procedure

If you have a complaint concerning how we maintain the privacy of your personal information, please get in touch with us as set out below. The IT team will consider all complaints, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8. International transfer of your data

Your data will not be disclosed to recipients outside Australia unless you expressly request us to do so. For example, suppose you ask us to transfer your personal information to an overseas recipient. In that case, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.

9. Access and correction

9.1. You may request details of personal information that we hold about you by the provisions of the Privacy Act 1988 (Cth) and the EU GDPR 2018. Suppose you would like a copy of the information. If we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at

9.2. You have the following rights under the GDPR:

9.2.1. Right of Access – the right to access the personal information we hold or process about you.

9.2.2. Right to Rectification – the right to update, correct, or amend the personal information that we hold or process about you.

9.2.3. Right to Erasure – the right to request to remove personal information that we hold about you

9.2.4. Right to Restrict – the stop processing all or some of your data.

9.2.5. Right to Object – the right to object to your personal information used for direct

marketing purposes.

9.2.6. Right to Data Portability – The right to request a copy of your data in electronic


9.2.7. Right not to be subject to Automated Decision making – the right to not be subject to a

decision-based solely on automated decision making, including profiling, where the decision

would have a legal effect on you or produce a similarly significant effect.

10. Changes to Privacy Policy

10.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, at our sole discretion. Upon posting the changes on our website or notice board, all modifications will be effective immediately. Please check back from time to time to review our Privacy Policy.

11. How to contact us

If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, you can contact us through